Top Shelf Wine and Spirits Reviews
(Rated by 13 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
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Overall Rating
4.3
Base on 13 Reviews
Ratings by Feature
Ratings by Feature
- Shipping & Delivery4.3
- Customer Service4.4
- Return Policy5.0
- Good Value4.6
- Price & Quality4.7
Recent Customer Reviews (13)
Suzanne Sanders
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Arabella Barese
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Zoe Sykes
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James Knowles
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Rhys Wilson
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Torsten Traugott
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Jonathan Slater
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Abdulmezhid Melikov
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Betty McNerney
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Lorene Brenner
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Top Shelf Wine and Spirits Pros & Cons
Pros
1
Variety of Selection: Top Shelf Wine & Spirits offers a wide variety of wines, spirits, and beers, including unique items not found at larger liquor store chains.
2
Knowledgeable Staff: The employees are highly knowledgeable about different types of drinks, making them helpful in selecting items.
3
Local Favorite: The store has an intimate vibe, making it a local favorite among craft beer enthusiasts.
4
Customer Service: Many customers praise the excellent customer service, with some employees going out of their way to help customers find the perfect gift or recommendation.
5
Unique Features: The store offers features like beer on tap and the option to fill growlers, which is a unique selling point.
CONS
1
High Prices: Some customers mention that the prices are a bit high, especially when compared to larger liquor store chains.
2
Shipping Issues: There have been reports of unreasonable shipping fees and poor customer service when it comes to resolving issues with orders.
3
Limited Customer Support: Some customers have experienced difficulties in getting help via email or phone, leading to long wait times for responses.
Top Shelf Wine and Spirits Features and Benefits
Features
Wide Inventory
Offers a collection of over 5,000 wine and spirits products.
Loyalty Program
Provides VIP rewards, including promos, updates, birthday gifts, product discounts, and giveaways.
Fast Delivery
Offers 3–7 day delivery for liquor orders.
Unique Products
Features unique items not available at the Virginia ABC.
Rewards Program
Includes a rewards program with benefits like 2nd access to new releases and a free gold bow.
Customer Support
While there have been mixed reviews on customer support, the company does provide an email and claim form for issues.
Variety of Selection
Top Shelf Wine & Spirits offers a wide variety of wines, spirits, and beers, including unique items not found at larger liquor store chains.
Knowledgeable Staff
The employees are highly knowledgeable about different types of drinks, making them helpful in selecting items.
Local Favorite
The store has an intimate vibe, making it a local favorite among craft beer enthusiasts.
Customer Service
Many customers praise the excellent customer service, with some employees going out of their way to help customers find the perfect gift or recommendation.
Unique Features
The store offers features like beer on tap and the option to fill growlers, which is a unique selling point.
Delivery Fee
$22 for 3–7 day delivery.